“I really need a Virtual Assistant but my previous experience with them was bad.”
It makes my heart sink when I hear this or see it among comments on Facebook and I see it a lot.
It breaks my heart to see another woman not getting the help that she desperately needs because of her bad experience in the past.
I want to help you see a different perspective and help you find a way out. No one should be doing it alone.
The first thing to do is to stop thinking about it
Easier said than done, right? You might have been in a similar situation where the work with your Virtual Assistant wasn’t a smooth sailing. You were left feeling disappointed and underwhelmed. My best advice for you is to stop thinking about it. It can be difficult to build the trust factor with a new Virtual Assistant if your previous experience wasn’t that good.
What you have to remember is that you need to leave that energy of “The new VA is going to mess up something” or “I can’t trust my new VA because she/he is going to mess me up again”.
It’s not good for you or the relationship with the next VA.
Next step – Analyse
What happened with your previous Virtual Assistant? Analyse the whole situation. I’m always focused on finding the solutions, but for that, we need to find the root cause.
I’ve already written about how you might have your own idea of what a VA should do for you and maybe in that instance your expectations weren’t set properly by your Virtual Assistant.
I believe it’s our duty as Virtual Assistants to lay it out to potential clients what they can and can’t expect from us. This makes it easier for both of us to work together and the clients know what they get when they work with us. Each of us does the work differently with different clients, so it’s very important to lay out the ground rules.
This is where you can’t do much about, except to ask the VA how do they work during the interview.
On the other hand, you also need to ask yourself what could you have done differently to prevent the bad experience happening again.
Please note, the reason for this is not to make yourself feel guilty. You want to analyse the situation so you can tweak it next time.
- What could you have done differently?
- What was your part in it?
- Could you have been clearer on the instructions?
- Have you communicated clearly?
- Have you asked for recommendations or testimonials when looking for a Virtual Assistant?
- Did you interview potential VA’s via Skype?
- Have you hired someone who comes with recommendations, but you weren’t a good match with the way you work or energetically?
One Virtual Assistant can be an amazing support to one person, but that doesn’t necessarily mean that they will be a good fit for you.
This might be the most difficult part for you. How do you even move forward after a bad experience? Forgive yourself and forgive the VA for the whole thing not working out how you expected it. Holding on to a bad energy is not doing you any good.
Think about the lessons the experience has taught you, take away what you’ve learnt and tweak the process the next time you’re hiring a Virtual Assistant.
If you want to grow your business and move forward and you want help along the way, you’ll need to find a good support.
So tell me, what has been your experience when working with Virtual Assistants in the past?
If you haven’t hired already, what is stopping you?
Let me know in the comments, I would love to know.